Smarsh® is the managed service leader in secure, innovative and reliable email archiving solutions for message compliance and records retention, proactive litigation readiness, and mail server data management....
Its growth has been recognized at both the local and national level. In 2008 and 2009, Smarsh was named to the "Inc. 500," Inc. magazine's annual analysis of the fastest-growing companies in the United States. Deloitte honored the company with a spot on its Technology Fast 500 list for 2009 and the Portland Business Journal ranked Smarsh No. 1 in its 2009 growth rankings for the state of Oregon.
Smarsh has built its trusted reputation through years of experience with clients in the financial services industry (including investment advisers, broker/dealers, banks and hedge funds). The company was originally founded in 2001 by CEO Stephen Marsh as a financial technology solutions and consulting corporation. Its primary focus shifted swiftly to email archiving as more and more firms scrambled to meet electronic communications regulatory mandates from the SEC and NASD (now FINRA).
Smarsh quickly became recognized as the experts in the industry by helping its clients pass thousands of audits and successfully navigate discovery requests with its extremely reliable email archiving solutions. The company also serves as an industry-recognized Third Party Download Provider for mission-critical communication tools, satisfying rules SEC 17a-4 and 204-2 and FINRA 3010 and 3110.
Regulatory compliance obligations have historically provided motivation for service adoption among Smarsh's clients in financial services. Smarsh's proprietary archiving service features robust and sophisticated message supervision and protection capabilities designed with comprehensive, efficient and compliant review in mind.
With increased regulatory scrutiny and consumer data protection mandates changing the way organizations conduct business electronically, demand for Smarsh solutions has expanded and diversified. Organizations in other highly-litigious fields and/or those facing governance or transparency challenges – such as legal, health care, government and education – are joining the Smarsh client roster.
So much of today's business is conducted electronically, via email specifically, and governance of this mission-critical data – the ability to preserve, index, produce and protect – is an industry-agnostic necessity.
In addition, the SaaS (software as a service) delivery model offers clients the ability to retain old messages for longer periods of time without having to deploy or manage the infrastructure. Organizations enjoy relief from mail server bloat and upfront hardware and software costs. Data is securely accessible and centrally stored in the mirrored, geographically-dispersed Smarsh data centers, which are managed and monitored by a full-time, onsite staff of specialists. Internal I.T. resources can be maximized, and clients have peace of mind in knowing that in the event of a disaster, their mission-critical data will be available and their email will continue to flow.
The top Smarsh priority is making sure its clients' mission-critical communication tools will be available when they need them. The company has a preeminent uptime rate and has taken every measure to securely protect client data, using only the best servers, network hardware, software applications, facilities and methods available. The Smarsh development team is ceaselessly working to monitor and improve its pioneering technology, and features for the tech-driven company so that the end-user will experience superior search and retrieval times.
In addition, the Smarsh suite of integrated technology solutions has grown strategically to provide clients with a consolidated SaaS tool set to protect, secure, manage and leverage corporate communication. Smarsh has developed solutions to archive alternative electronic communications, such as instant messaging and social media. The smarshDLP content-filtering engine and smarshEncrypt secure messaging solution protect clients from outbound email security threats and help them meet secure email and file transmission obligations. Administrative control for all of these solutions is accessed through the Web-based Smarsh Management Console.
Smarsh has also integrated tailored financial technology services aimed at the individual adviser. smarshCRM is a total workflow practice management solution, and Smarsh Financial Visions offers comprehensive website design, production and hosting services.
Much of the company's success - including its extremely high customer retention rate - can be attributed to its highly responsive customer service. Satisfying customer needs is a defining characteristic of the corporate identity, and motivates every aspect of the operation. All employees are given the resources and responsibility to do whatever it takes to achieve customer satisfaction, and client feedback plays an integral role in charting the company's innovation roadmap.
Smarsh is headquartered in Portland, Ore. and operates an office in New York City.
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